Shipping policy

Rates:

*Courier times are based on NZ Post and Australia Post estimates.

Shipping Category	Service	Price
New Zealand Urban Addresses	Courier (Tracked) *1-2 working days to Urban(Free shipping for orders above $28.90)	$7.49 NZD
New Zealand Rural Addresses	*3-6 working days to Rural (RD) (Free shipping for orders above $32.90)	$12.90 NZD
Australia Standard	*3-8 Working days urban addresses. Courier Tracked (Australia Post) (Free shipping for orders above $50AUD)	$9.95 AUD
Australia Remote	* 4-9 Working days Remote addresses. Courier Tracked (Australia Post) (Free shipping for orders above $60AUD)	$13.95 AUD
South Pacific:	*International Air Post - 6-14 Working days (Un-Tracked)Fiji, Cook Islands, Cocos (Keeling) Islands, French Polynesia, Kiribati, Nauru, New Caledonia, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu ,Wallis And Futuna	$26 NZD

Processing Information: Please allow 1 business day for processing the order (excluding weekends and public holidays).

As soon as your order is packed and dispatched we will send an email to the address registered on your account. This email will confirm the unique consignment number that the courier has provided for your order along with the courier provider and instructions on how you can track your order. Please allow at least 24 hours after purchase for this to be processed and updated.

For orders taking longer than expected to arrive:

1. Check any confirmation correspondence from NZ post or AU Post in your inbox or junk folder
2. Identify tracking status and updates.
3. Check delivery details are correct
4. Check for any correspondence left by couriers – delivery cards or phonecalls.
5. Check any safe areas that a courier may have left your package around your property. In letterboxes, behind gates, under outdoor furniture – generally in the vicinity of your front door.

Courier Information:

NZ post updates:  https://www.nzpost.co.nz/

AU Post Updates: https://auspost.com.au/

Free-shipping threshold :  If the order value after the return falls below our free shipping threshold, the original shipping fee will be deducted from the refund amount.

Split Fulfilments:

Orders containing products stocked at different locations may be shipped in multiple parcels and may arrive separately. You will not be charged additional shipping fees due to split fulfilment. Each parcel will have its own tracking information where available.

Bulk Orders: To streamline shipping and minimize waste, we may thoughtfully combine items in shared packaging or ship bulk cartons without individual retail boxes for screen protectors. This ensures efficient delivery while maintaining the quality of ourproducts.