Returns & Warranty AU

Changing your mind / purchasing the wrong product by mistake

If you change your mind or purchase the wrong item, you may request an exchange, store credit, or refund within 30 days of receiving your order. The item must be returned at your own cost. This policy does not apply to bulk orders.

Return Conditions

To initiate a return, you must notify us within 30 days of delivery. Returned goods must be:

  • Sealed and unopened
  • In their original packaging
  • In unused, resalable condition

Failure to meet these conditions may result in the return being declined, and no refund, exchange, or store credit will be issued.

Store Credit

  • The product value will be issued as store credit
  • A $15 shipping recovery fee (AU orders) applies for orders that originally qualified for free shipping
  • No restocking fee applies
  • Original shipping charges (if paid at checkout) are non-refundable
  • Store credit is valid for 12 months from the date of issue

Exchanges

  • No restocking fee applies
  • Customer is responsible for return shipping
  • A $15 redelivery fee (AU orders) applies, or you may provide your own prepaid return courier
  • If the replacement item is higher in value, the price difference must be paid

Refunds (Change of Mind)

Refunds are available for eligible change-of-mind returns and are subject to the following:

  • A 20% restocking fee applies
  • A $15 shipping recovery fee (AU orders) applies (where the order originally qualified for free shipping)
  • Original shipping charges (if paid at checkout) are non-refundable
  • Return shipping is at the customer’s cost

Exclusions

We reserve the right to decline any change-of-mind return, exchange, or store credit request in certain circumstances, including but not limited to:

  • Personal circumstances or delays unrelated to the product
  • External events that do not affect the product or our ability to fulfil the order

We do not accept change-of-mind returns for bulk orders, as determined at the time of request.

Order Cancellation Fee (Unshipped Orders)

Change-of-mind cancellations requested before dispatch are subject to a 5% processing fee. This covers non-refundable payment processing and transaction costs.

Products Returned to Sender

If your order is returned to us due to an incorrect address, failure to collect, refusal of delivery, or any similar reason outside our control, you may choose one of the following:

  1. Re-delivery, subject to a $15 re-delivery fee (AU orders) paid before dispatch, or
  2. Partial refund, subject to a 20% restocking fee. Original shipping costs are non-refundable

If the order value after return falls below the free shipping threshold, the original shipping fee may also be deducted from the refund.

We reserve the right to decline a refund or exchange where:

  • The parcel cannot be located or recovered from the courier
  • The product is returned in an unsellable condition
  • Circumstances are unrelated to the product or our ability to fulfil the order

Products Damaged in Transit

If your product arrives damaged in transit, we will replace it (if available). If unavailable, we will issue a refund or store credit.

To process a claim, you must provide photo or video evidence. The item must be retained in its original packaging, as the courier may require inspection.

You must notify us within 48 hours of delivery to be eligible for a replacement or refund.

Products Lost in Transit

If your order is lost in transit, we will replace it (if available) or issue a refund once a courier claim has been lodged and a valid claim number is provided. https://auspost.com.au/help-and-support

Products Faulty Upon Arrival (Australia – Consumer Law)

If your product is faulty on arrival, or does not meet the guarantees under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, refund, or store credit depending on the nature of the issue.

To assess the fault, the product must be returned to us for inspection. This allows us to confirm the issue and determine the appropriate remedy in line with your rights under the ACL.

Shipping fees are non-refundable unless the product is confirmed to be faulty.

Nothing in this policy limits your rights under the Australian Consumer Law.

Pre-Order Terms

Pre-orders allow you to reserve upcoming products before release.

  • Full payment is required at checkout
  • Estimated arrival dates are subject to supplier changes
  • A 5% cancellation fee applies if cancelled before dispatch
  • If the item becomes unavailable, a full refund will be issued

Product Warranty Exclusions and Limitations

(A) Unsuitable Accessories
Products must be used with compatible accessories. Use with incompatible accessories may void warranty coverage.

(B) Software-Related Issues
Not covered for issues caused by device software, settings, updates, or modifications (including rooting/jailbreaking).

(C) Improper Use or Handling
We are not responsible for damage caused by misuse, accidents, or improper installation.

(D) Installation & Use
No returns once products are installed or used, except where required under Australian Consumer Law.

(E) Charging Compatibility
Charging performance depends on the device. We are not responsible for device-side limitations.

(F) Colour Variations
Minor colour differences are not considered faults.

(G) Packaging Variations
Packaging or label variations do not affect product validity.

(H) Delivery Issues
We are not responsible for courier delays, incorrect addresses, or issues after delivery.

(I) Third-Party Involvement
Warranty is void if the product is modified or handled by third parties.